Last Updated: September 25, 2026

Information We Collect

Depending on how you interact with Posh Optical, we may collect information such as:
Personal Information: First and last name; phone number; email address; mailing or billing address; date of birth,
where required; account login information; profile photograph, where voluntarily provided.

Optical & Appointment Information: Prescription information; prescription dates; optometry or optical service
information; appointment information; information about eyewear purchases; insurance or benefits information;
information relating to dependants or family members when provided by an authorized customer.

Transaction Information: Information necessary to process transactions, including billing information and details
about products or services purchased. Payment card information may be processed directly through third-party
payment processors. Posh Optical does not intentionally store complete payment card numbers when they are
processed through third-party payment services.

Website & Technical Information: IP address; browser and device information; website activity and interactions;
pages visited; general location information; cookies and similar technologies.

How We Use Your Information

Posh Optical may use personal information to:
• Create and manage customer accounts
• Provide optical products and services
• Process purchases and payments
• Manage appointments and bookings
• Process prescriptions and eyewear orders
• Process insurance or benefits submissions
• Communicate with you about your account, appointments, orders, or services
• Provide customer support
• Respond to questions and requests
• Maintain and improve our website and services
• Send marketing communications when you have provided the appropriate consent
• Prevent fraud, misuse, or unauthorized activity
• Meet legal, regulatory, and professional requirements
We only collect and use personal information for purposes that are reasonable and appropriate for our business and
the services we provide.

We Do Not Sell Your Personal Information

Posh Optical does not sell, rent, or trade your personal information to third parties.
We may share personal information with trusted service providers when reasonably necessary to operate our business
or provide services to you.

For example, information may be shared with website and technology providers, appointment and booking platforms,
payment processors, insurance or benefits providers, shipping and delivery providers, professional service providers,
and other vendors who provide services on behalf of Posh Optical.
These parties are only provided with information reasonably necessary for the services they perform and are expected
to handle information appropriately.

Health & Prescription Information

Some information provided to Posh Optical may relate to optical, prescription, or healthcare services.
We take the protection of this information seriously and limit access to individuals who require the information to
perform their duties or provide services.
We do not use prescription or health-related information for unrelated marketing purposes.

How We Protect Your Information

Posh Optical takes reasonable administrative, technical, and physical safeguards designed to protect personal
information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
Access to personal information is limited to authorized individuals and service providers who require the information for
legitimate business or service purposes.
While we take reasonable steps to protect information, no electronic system, website, database, or method of
transmission can be guaranteed to be completely secure.

Cookies & Website Technologies

Our website may use cookies and similar technologies to help us keep our website functioning properly, remember
preferences, understand how visitors use our website, improve website performance, provide relevant website
features, and measure the effectiveness of our marketing.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how
some website features function.

Marketing Communications

If you provide consent to receive marketing communications, Posh Optical may contact you about promotions, new
products, special offers, events, services, store updates, and other Posh Optical news.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the
communication or by contacting us.
Even if you unsubscribe from marketing communications, we may continue to send necessary service-related
communications, such as appointment confirmations, order updates, account notices, or other communications related
to services you have requested.

Children's Information

Our website and services are intended to be used by individuals or their authorized representatives.
When information about a child or dependant is provided to us, it should be provided by a parent, guardian, or other
person legally authorized to provide that information.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was
collected, provide our services, maintain appropriate business records, resolve disputes, and meet applicable legal,
regulatory, accounting, or professional requirements.
When information is no longer required, it will be securely deleted, destroyed, or otherwise disposed of in accordance
with applicable requirements.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information,
including the ability to:
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask questions about how your information is collected, used, or disclosed
• Withdraw consent where withdrawal is legally permitted and applicable
• Request information about our privacy practices

Certain requests may be subject to legal or regulatory requirements and limitations.
To make a privacy-related request, please contact us using the information below.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites, applications, booking systems, payment
processors, social media platforms, or other services.
Once you leave the Posh Optical website or interact with a third-party service, that third party’s privacy policy may
apply.
Posh Optical is not responsible for the privacy practices or security of third-party websites or services.

Changes to This Privacy Policy

Posh Optical may update this Privacy Policy from time to time to reflect changes to our services, business practices,
technology, or applicable legal requirements.
When changes are made, the updated policy will be posted on our website and the “Last Updated” date will be revised.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact
us:

Posh Optical
Ajax, Ontario, Canada
Email: sales@poshoptical.com
Website: poshoptical.com
We are committed to handling privacy questions and requests respectfully and in accordance with applicable privacy
requirements.

By using the Posh Optical website or providing personal information to us, you acknowledge that you have had an
opportunity to review this Privacy Policy.